Frequently Asked Questions regarding the  Free-dial service

     

Will using Free-dial cost me any more money?
No, as you only pay for the time you are actually online, and at local call rates and because the access is much faster, you will almost certainly spend less time on-line, and consequently save money!

What is the charge for local rate calls?
Varies according to your provider, but Currently.
Weekday calls between 8am and 6pm 3.95 pence per minute
Weekday evening calls between 6pm and 8am 1.48 pence per minute
Weekend calls between midnight Friday and midnight Monday 1 pence per minute

Are there any further charges?
No, other ISPs, our users benefit from no monthly fees.

What have I got to lose?
Nothing, you will see the benefits of the Free-dialup service straight away. However if you decide that you would prefer not to use it, you simply revert to clicking on the previous Internet Service Providers logo that you used to use before. Some software automatically deletes old versions, but we are so confident that you will enjoy your new fast and reliable service that we will leave any other Internet connection settings on your computer. (Many ISP's delete other providers settings)

Can I use more than one Provider?
Yes, about 60% of Internet users already do. Any previous Internet Service Providers settings will remain on your computer.

Do I need any additional hardware or software?
No! There is no new programs to install. No hardware either, we simply offer a higher level of service than our competitors. All you need is standard modem or ISDN terminal adaptor or router (and, of course a phone line!).


Do I need to be computer literate?
No, Not at all. Simply follow the free dialup set-up instructions. They are written to get any one online easily, Better yet our Automatic Setup will do it for you

Will the service be quicker?
Yes, at busy times it will be faster than most other Internet Service Providers

Is your dial-up suitable for online games?
Yes, in some cases using our dial-up can dramatically improve your ping times. Read more about our online gaming dial-up

Can I keep my current e-mail address and account with my current provider?
Yes See instructions Here for using your pop email account with  Free-Dial. We shall soon be providing our own FREE email Service, Check back Soon!

What happens next?
Because there's no signup all you need to do is change your computers internet Dialup settings to begin enjoying the benefits of the Free Dial internet service.

Click here for instructions on how to change your computers dialup settings

What if I don't like it?
As you're not tied in with any contracts you simply start using another service provider, easy and simple!

What is the minimum operating system needed?
Microsoft Windows versions: 95/98/ME/2000/NT/XP.
Mac OS 7+